Laptop & Computer Service Center Solution
Computer repair shop software for laptop & PC service centres.
Laptops involve higher repair costs, customer accessories, and serial number tracking. Kiwikit gives you a structured workflow for serial number job cards, adapter/bag tracking, technician assignments, WhatsApp updates, and GST billing. It works as laptop service center software and PC repair billing software in one, and replaces the paper computer service job sheet.
Device support
Laptop & PC
Serial number ready
Accessories
Checklist
Chargers, bags & cables
Job card limits
Unlimited
Permanent repair records
Billing
GST & Thermal
Estimates + advance receipts
Built for Laptop Workbenches
Tailored for computer service workflows
Laptop repairs require managing accessories like adapters, communicating estimates before ordering expensive parts, and keeping track of technician queues.
Serial Number & Past Repair History
Laptops don't use IMEIs. Kiwikit automatically adapts to Serial Numbers, allowing you to pull up previous customer service history, past repairs, and warranty status in seconds.
Accessories Handover Checklist
Record every item received with the laptop — power adapter, charging cable, carry bag, external mouse, or dongles. Avoid disputes when the customer returns for pickup.
Intake Condition Photos
Take quick photos of existing body scratches, hinge wear, chipped plastic, or display marks before repair. Protect your workshop against pre-existing damage claims.
Chassis Barcode Labels & Thermal Receipts
Print compact barcode label stickers for the laptop bottom base and 2-inch/3-inch thermal counter receipts with customer estimates and advance payments recorded.
Technician Assignment & Job Costing
Assign the laptop to specific bench technicians. Record replacement parts purchased from suppliers and calculate the true net profit per repair job.
WhatsApp Status Alerts & Live Tracking
Send automated WhatsApp notifications when diagnostic estimates are ready or when the laptop is repaired. Customers check live status via private tracking links.
Computer Service Centres
Software for computer repair shops, not just laptops
A computer repair shop takes in more than laptops: desktop CPUs, all-in-ones, monitors, printers and UPS units. In Kiwikit the device types are a list you control, so each of these gets its own type and is tracked by serial number. A desktop's power cable, keyboard and mouse go on the same accessories checklist as a laptop charger.
Office and corporate work is where a computer service centre earns steady money. GST invoices carry the client's GSTIN, and CRM follow-ups with overdue flags keep AMC renewals and pending office calls from slipping.
How It Works
One repair lifecycle, five clear stages.
Intake
Serial number logged, accessories checklist ticked, issue noted & advance taken.
Assign
Pass the laptop to a bench technician with a promised date.
Diagnose
Parts required logged, estimate sent, customer approves on WhatsApp.
Repair & QC
Job completed, internal testing verified, notification sent.
Delivery
Accessories matched against the checklist, balance collected, warranty activated.
Workshop Control
Never mix up customer laptops on the bench
When 15-20 black and silver laptops look identical on workbench shelves, hand-written paper tape comes off easily. With Kiwikit, stick a neat thermal barcode label directly on the bottom base.
- One-click search by serial number, customer mobile number, or job card ID
- Record estimated parts cost and labour charge for accurate repair margins
- Collect advance payment at counter intake and deduct it automatically on final invoice
- Print professional GST tax invoices for corporate clients and commercial repairs
Kiwikit Job Cards Overview — filter by status, technician, or search instantly by serial number.
Inside the software
The actual screens your bench will use
Not mockups — these are real Kiwikit screens running on sample shop data.
Every laptop on the bench, one screen
Fifteen identical black laptops on a shelf stop being a guessing game. The job card list is searchable by serial number, customer or job ID, and status cards across the top double as filters.
- Filter by Pending, In Progress, Tech Done, Ready, Delivered, Closed or Cancelled
- Search by job number, customer name or mobile — or scan the chassis barcode label
- See who received the laptop and which technician it sits with
- Estimated cost, final amount, paid and due, per row
Estimates and updates that send themselves
Laptop repairs often wait on a parts estimate before work starts. Templates marked Auto fire when the job reaches that stage, so a customer approves a motherboard estimate over WhatsApp instead of a phone call.
- Ready-made templates for Job Card Created, In Queue, Repair Started and later stages
- Attach a PDF estimate or invoice to the message
- Turn any stage's message off without touching the rest
- Templates also cover CRM follow-ups, not just repairs
Advances and part costs, reconciled automatically
Laptop repairs carry bigger advances and costlier parts than a phone screen. Every advance and balance posts straight into the cash book against the job card number, so the till matches the register.
- Cash and UPI tracked separately, with in and out for each
- Every entry carries its job card number and customer name
- Opening and closing balance for any date range
- Export the register when your accountant asks for it
Which bench technician actually makes you money
A motherboard repair and a RAM upgrade look identical on the counter register. This report splits revenue and parts cost per technician, so a busy bench running on thin margins is visible before the month closes.
- Jobs, revenue, cost, profit and margin per technician
- Average value per job, to spot who is taking only small work
- Warns when jobs are still pending costing, so the numbers are not read half-finished
- Filter by today, this week, this month or a custom range
One system, not five apps
What runs alongside your repairs
Most repair shops end up stitching together a job card app, a billing app, a parts register and a separate accountant's Tally file. Kiwikit carries all of it in one login, so a part issued to a repair leaves stock and hits the books in the same step.
Parts inventory & stock
Track spare screens, keyboards, RAM and SSDs with batches, serial numbers and multiple warehouses. Stock adjustments, transfers and reconciliation are built in, so the shelf and the system agree.
Purchase & suppliers
Raise purchase orders, record supplier invoices and receipts, and handle purchase returns and debit notes. Supplier balances stay linked to the parts they supplied.
Sales & accessories counter
Most repair shops also sell bags, chargers and mice. Quotations, invoices, delivery notes, returns and credit notes run in the same system as the repairs.
Accounting & GST
Cash book, ledger, journal entries, expenses, bank accounts and bank reconciliation — plus receivables and payables — so the shop's books are a by-product of daily work.
Second-hand device register
Buying and reselling used laptops has its own purchase register, sale register and stock view, kept separate from repair jobs and from new-goods inventory.
CRM & follow-ups
Leads, customers and scheduled follow-ups with overdue flags, for shops that chase AMC renewals or corporate accounts rather than waiting at the counter.
Before you start
What you actually need
Kiwikit runs in the browser, so there is nothing to install and no licence key to lose. The same login works on the counter PC, a tablet on the bench, and the owner's phone at home.
- Any device with a browser — counter PC, bench tablet or the owner's phone
- A working internet connection (Kiwikit is cloud-based, not an offline install)
- Optional: a 2-inch or 3-inch thermal printer for customer receipts
- Optional: a thermal barcode label printer for chassis stickers
Plans include 4 users and one shop location, and start at ₹1,499 for three months or ₹4,999 for a year. Full breakdown on the pricing page.
An honest read
Is this right for your shop?
It fits well when
- You handle enough laptops that accessories and adapters go missing between intake and delivery
- More than one bench technician touches a device before it's ready
- Customers call to ask status on a motherboard or screen estimate, and those calls eat your day
- You want parts cost and technician profit visible, not just daily collection
It is probably overkill when
- You are a solo technician doing a handful of repairs a week — a notebook or spreadsheet is genuinely enough at that volume
- Your shop has no reliable internet; there is no offline desktop version
- You only sell laptops and accessories and never take in devices for repair — the job card workflow is the point of Kiwikit
Frequently Asked Questions
Questions about laptop repair software
Does Kiwikit support Serial Number tracking for laptops?
Yes. When you select 'Laptop' or 'Computer' as the device type on a job card, Kiwikit automatically configures the identifier field for Serial Numbers. You can search any past repair history or warranty by entering the device serial number.
Can we record handed-over accessories like chargers and bags?
Yes. Kiwikit includes an accessories checklist on every job card. You can record received items such as laptop chargers, power adapters, bags, wireless receivers, and external cables so there are never disputes at delivery.
Can I print thermal barcode labels to stick on laptops?
Yes. Kiwikit supports thermal barcode label sticker printers. You can stick a neat barcode sticker on the bottom chassis of the laptop, allowing any technician to scan or reference the job card instantly.
Can I generate GST invoices for commercial or corporate laptop repairs?
Yes. Kiwikit supports both GST and non-GST billing. You can add company GSTIN numbers, HSN/SAC codes, parts cost, and service charges with advance adjustments.
Related Repair Software Solutions
Also handling phone repairs? Check out our dedicated Mobile Repair Shop Software or explore our comprehensive Digital Job Card System. See all plan options on our Pricing page, see the software for printer repair shops and other trades, or see our laptop job sheet format guide.
Run your laptop repair counter on one connected system
3 days free trial with every feature enabled. Unlimited job cards, serial number history, and WhatsApp alerts. No credit card required.